About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 6m customers in four years since launch.

At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

What will be expected of you:

Operational Effectiveness and Control

• In charge in daily monitoring and processing of all tickets/concerns assigned to Operations Payments & Fund Team within the SLA.

• Performs accurate daily reconciliation and settlement.

• Performs forecasting of settlement to ensure settlement accounts have sufficient balance

• Provide optimum customer experience by handling customer interactions effectively.

• Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintain good business relationship with external partners to ensure timely resolution and delivery of excellent customer experience.

• Monitors and manage business partner’s performance according to SLA. Immediate escalation of problems and other concerns to OPS Lead and external partners.

• Prepares presentation report and organizes business review with internal and external partners on a regular basis (weekly/monthly/annually).

Team

• Support the Operations Lead in daily operational requirements

• Perform all other support duties as may be required from time to time

Customers / Stakeholders

• Contribute to product innovation

• Support new projects related to the overall improvement of Payment & Fund Operations serving as a stakeholder for the Payments & Fund project life cycle

Core Competencies:

• Considerable knowledge of operation functions, systems, policies and procedures on payments, fund, and other digital/bank products

• In-depth understanding and practical application of applicable laws and regulations

• Well-developed customer relation skills

• Excellent interpersonal, verbal, and written communication skills

• Preferably with partner relations background

• Willing to work on weekends and holidays

Must-haves: 

• At least 2 years of related work experience

• Familiarity of bank operations processes and payment products

• Knowledgeable in reconciliation