About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 6m customers in four years since launch.

At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

Responsibilities

Asset Management

• Ensures sufficient inventory of kiosk, parts, cards, and tools across warehouses

• Prepares and packs tools, parts, consumables for the technicians

• Manages in-flow and out-flow of goods (tools, parts, consumables, kiosks) from warehouse to technicians

• Audits inventory count in both warehouse (physical) and ERP system (digital) – objective is that physical and digital count must match.

Asset Distribution/Dispatch

• Coordinates with last mile logistics providers to ensure kiosk, spare parts, and SIM cards are deployed on-time

• Coordinate with Card Ops team to ensure card supply are deployed on-time

• Coordinates with cross border logistics team to ensure kiosk arrives in-country within target.

• Coordinates with respective teams (last mile logistics providers, card ops, cross border logistics) for issues relation to the shipment

• Coordinates with field service team for needed adjustments in scheduling of technicians caused by schedule changes

Quality Assurance Operations

• Conducts physical check of the kiosk and parts upon receiving from logistics partners per QA process, including assembling and disassembling the machines

• Coordinates with respective teams during QA process to resolve issues that may arise

• Conduct root cause analysis for spare part and kiosk failure, and card-related end of life processes. Coordinates with innovations team to spot cause of part failure.

• Repacks kiosks to ensure delivery could proceed

• Assists Control Tower Specialists in deploying software to kiosk 

Adhoc

• Conducts admin functions, reporting, and special projects, as needed, to ensure business goals are met.

Core Competencies

• Organized – understands how to sort & arrange warehouse inventory (fast-moving vs slow moving). Can ensure physical count matches digital count.

• Good analytical skills. Knows how to conduct root cause analysis – understands and uses knowledge of machine parts and functions to conduct quality check of the machines.

• Good communication skills. Knows how to coordinate with various parties, specifically (1) explain issues, symptoms, and recommend resolutions; and (2) dispatch coordination with logistics providers.

• Familiarity with Microsoft (Windows OS) systems.

• Able to follow standard operating procedures to ensure inventory is tracked and updated.

Must-haves:

• Background in Telecommunications, Financial Services, Media Services, and related industries preferred.

• Experience working with networking, machinery, and/or software.

Preferred:

• Has a driver’s license and possesses own vehicle.

• Willing to travel and conduct field work.

• Amenable to flexible work hours.

• 1+ years experience working in similar role and/or educational background in an engineering and/or IT.