About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 6m customers in four years since launch.

At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the Team

The Infrastructure & Operations Team under the GoTyme IT organization owns installing, maintaining, operating and monitoring the overall Technology Infrastructure of GoTyme.  This covers end-to-end infrastructure including (but not limited to) end points, on-premise servers, network and cloud-based infrastructure.

This particular role will be part of this team.  Specific roles & responsibilities are specified in the following sections.

Must-haves:

• 2+ years experience working in similar role and/or educational background in an engineering and/or IT. 

• Background in Telecommunications, Financial Services, IT and Network Services, Cloud Services, and related industries preferred but not required.

• Bachelor’s degree or higher and / or equivalent qualification in either Electronics & Communication Engineering, Electrical Engineering, Computer Engineering, or relevant IT field. Candidates with electronic certifications and/or network certifications are preferred.

• Experience working with networking, machinery, and/or software.

• Willing to travel and conduct field work.

• Amenable to flexible work hours.  Has satisfactory work-from-home setup.

Core Competencies:

• Hands-on experience in both standard networks, contact center and telco platforms. Experience with cloud-based solutions and infrastructure is a bonus but not required

• Good knowledge on network and cloud security concepts and its interaction / relationship with software platforms

• Familiarity with Microsoft (Windows OS) systems, iOS, MacOS and Android systems.

• Good analytical skills & detail-oriented. Knows how to perform root-cause analysis. Shows good structure in thought processes to identify the issue and provide resolution steps accordingly.

• Good communication skills. Knows how to coordinate with various parties, specifically explain issues, symptoms, and recommend resolutions.

• Shows good moral character and initiative – able to follow standard operating procedures and fulfil scorecard requirements to ensure SLAs are consistently met.

• Understands team objectives and take accountability for one’s scope of work and assist others, when needed.

What will be expected of you:

• Network Infrastructure

  • Monitors all network for GoTyme including Kiosk network (in tandem with Kiosk Operations)

  • Manages perimeter firewalls in offices / locations

  • Responsible for solving network connectivity issues, adding/modifying NAT entries and firewall rules to enable connectivity

  • Provide network configuration support and document client requirements

  • Recommends possible optimizations for network management and operations

• Telco / Contact Center Infrastructure

  • Manages and monitors Contact Center / Telephony systems of GoTyme

  • Recommends possible optimizations for network management and operations

Work Schedule / Hiring Timeline:

• Schedule: Monday - Friday (9AM - 6PM)

• Location: work-from-home and/or office-based work, some occasional fieldwork

Target hiring date: ASAP